Q. What time is check-in for my cottage?

A. We strive to make the check in for your Signature Elite vacation home a priority. Check in time for the months of June through September is 6:00 p.m. and 5:00 p.m. October through May. We want to get you into your home and on with your vacation as soon as possible. In some cases, a house may be ready before your scheduled check-in time. We also offer an Early check in option available after 2:00 p.m. For more information about this option, please contact your Guest Services Representative. We are in constant communication with our cleaning and maintenance staffs and we'll be glad to let you into your rental home once it is ready. However, please wait for permission from the OBR office before you enter the home and begin unpacking to ensure that all necessary OBR staff has confirmed the house is ready. (More Details)

Q. Are bed linens and towels included with my reservation?

A. Yes, bed linens and towels are included with your rental in a Signature Elite home. Signature Elite guests will enjoy premium, high-thread count bed linens and plush, luxurious bath towels.

Q. Are there any activities to do while I am waiting to check in?

A. Remember to ask your Guest Services Representative about local activities, stores, restaurants, historic landmarks, accessible beaches, piers and more. Also, please provide your cell phone or pager number, and we will contact you as soon as your cottage is available!

Q. I am planning to do my grocery shopping on my way to the Island. Can I put my groceries in the refrigerator when I get there, even if the house is not ready for check-in?

A. If you plan to buy your groceries prior to check-in, please bring coolers to keep your items cold until your cottage is ready for occupancy, or you may inquire about our Early Check-In Option available after 2:00 p.m.

Q. May I unload any items or park my boat, trailer, or car at the house, even if it is not ready?

A. Yes, but please get permission first by stopping in the appropriate Outer Beaches office. Cleaning and maintenance staff will still need to have access to the driveway.

Q. What should I do if I am running late and will not arrive by check-in time?

A. Don't worry! If you do not arrive in time for check-in, our Guest Services Representatives will leave a check-in packet, including keys and a map to your cottage, in the foyer of your designated office. Stop by the office the next day to finish the check-in process. (More Details)

Q. What are the check-out requirements for my cottage?

A. First, don't forget your food and personal items. We also ask that dishes are washed and put away and trash is taken out. Secure windows, set the thermostat to 72 degrees and lock the door behind you. Remember to return your keys and any items you rented from OBR to the appropriate office. (More Details)

Q. What should I do if I discover a maintenance or housekeeping problem at the cottage?

A. Please notify the appropriate office immediately. Every effort will be made to correct any problem as soon as possible.

Q. Are there swimming pools available?

A. Many homes have private pools, or an OBR or subdivision pool pass may be included with your reservation. Daily or weekly passes to the OBR pool in Avon are also available for sale, if your cottage does not provide one to you. Some of OBR's homes offer free solar heating for chilly spring and fall days. Other pools are electrically or gas heated at an additional cost of $400 per week (plus tax and travel insurance premium, if selected).